Terms of Service
Welcome to Steel Street Plumbing. By accessing our website or using our services, you agree to be bound by these Terms of Service. Please read them carefully.
1. Services
Steel Street Plumbing provides residential and commercial plumbing services in the Austin, Texas metropolitan area. Our services include but are not limited to:
- Pipe repair and replacement
- Drain cleaning and maintenance
- Water heater installation and repair
- Toilet and fixture repair
- Emergency plumbing services
- Bathroom and kitchen remodeling
2. Appointments and Scheduling
When you schedule an appointment with us:
- We will make every effort to arrive within the scheduled time window
- We will call or text before arrival when possible
- You agree to have an adult present who can authorize work
- Cancellations should be made at least 24 hours in advance
3. Estimates and Pricing
Our pricing policies:
- We provide upfront pricing before starting any work
- Estimates are free for most standard services
- Final costs may vary if additional issues are discovered
- We will always get your approval before additional charges
- Emergency and after-hours services may have additional fees
4. Payment Terms
Payment is due upon completion of services unless otherwise agreed in writing. We accept:
- Cash
- Personal checks (with valid ID)
- Credit and debit cards (Visa, MasterCard, American Express, Discover)
- Financing options for qualifying customers
5. Warranty and Guarantees
We stand behind our work:
- Labor warranty: 1 year from date of service
- Parts warranty: As provided by manufacturer
- 100% satisfaction guarantee on all services
- Warranty does not cover damage caused by misuse or third-party modifications
6. Limitation of Liability
Steel Street Plumbing's liability is limited to the cost of the services provided. We are not liable for:
- Pre-existing conditions not disclosed before service
- Damage caused by factors beyond our control
- Consequential or indirect damages
- Issues arising from customer-provided materials
7. Customer Responsibilities
As our customer, you agree to:
- Provide accurate information about the plumbing issue
- Ensure safe access to work areas
- Inform us of any known hazards
- Keep children and pets away from work areas
- Obtain any necessary permits or HOA approvals
8. Website Use
By using our website, you agree:
- To use the website only for lawful purposes
- Not to attempt to gain unauthorized access
- That information is for convenience only and may contain errors
- That we may modify the website at any time
9. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Steel Street Plumbing and protected by copyright laws. You may not use, reproduce, or distribute without written permission.
10. Governing Law
These Terms of Service are governed by the laws of the State of Texas. Any disputes shall be resolved in the courts of Travis County, Texas.
11. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to this website. Continued use of our services constitutes acceptance of modified terms.
12. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
13. Contact Information
For questions about these Terms of Service, please contact us:
- Email: info@steelstreetplumbing.com
- Phone: (512) 555-0199
- Address: 15 Steel Street, Austin, TX 78701
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.